This page sets out the licensing and regulatory details applicable to BluffBet Casino, operated for players in New Zealand. The information below is provided in the interests of full transparency and is intended to assist players in understanding the legal basis upon which services are offered, the obligations borne by the operator, and the rights available to players under applicable law and regulatory frameworks.
1. Operator Details
Legal Entity and Registration
BluffBet Casino is owned and operated by Dama N.V., a company incorporated and registered under the laws of Curaçao. The company’s registered address is Julianaplein 36, Willemstad, Curaçao. Dama N.V. operates under registration number 152125.
Payment processing and related operational services are administered through the company’s authorised agents and payment partners in accordance with applicable Curaçaoan and international financial regulations.
2. Gaming Licence
Licence Details
BluffBet Casino operates under a gaming licence issued by the Curaçao Gaming Control Board (GCB), which serves as the regulatory authority responsible for supervising and licensing online gambling activities conducted under Curaçaoan jurisdiction.
- Licence Number: 365/JAZ
- Licence Type: Master Licence (eGaming)
- Issuing Authority: Curaçao Gaming Control Board (GCB)
- Jurisdiction of Regulation: Curaçao, Kingdom of the Netherlands
This licence authorises the operator to offer online casino games, sports betting, and related interactive entertainment services to eligible customers in permitted jurisdictions, subject to the terms and conditions imposed by the GCB and applicable Curaçaoan law.
Territorial Scope of Services
Services offered through BluffBet Casino are made available to residents of New Zealand and other permitted territories as defined under the operator’s licence conditions. The operator does not knowingly provide services to residents of restricted or prohibited jurisdictions as listed in its Terms and Conditions. It is the responsibility of the player to ensure that participation in online gambling is lawful in their country or territory of residence prior to registering an account.
3. Age Restrictions and Player Eligibility
Access to BluffBet Casino is strictly restricted to individuals who are 18 years of age or older. The operator does not permit minors to register accounts or participate in any gambling activities offered through the platform. This requirement applies regardless of the age of majority in any individual jurisdiction and is enforced as an absolute minimum standard.
Upon registration, players are required to confirm that they are at least 18 years of age. The operator reserves the right to request documentary evidence of age at any time and will suspend or permanently close any account where this requirement cannot be satisfied. Any winnings accrued by a player who is subsequently determined to be underage will be forfeited in full.
4. Anti-Money Laundering and Know Your Customer Policy
AML Framework
Dama N.V. maintains a comprehensive Anti-Money Laundering (AML) programme in accordance with applicable Curaçaoan law and international standards, including the Financial Action Task Force (FATF) recommendations. The operator’s AML policy is designed to prevent the use of its platforms for money laundering, terrorist financing, or any other form of financial crime.
The AML programme encompasses the following key elements:
- Risk-based assessment of customer accounts and transaction patterns
- Ongoing monitoring of player activity for indicators of suspicious or unusual behaviour
- Retention of transaction records in accordance with applicable legal retention periods
- Reporting of suspicious transactions to the relevant competent authorities where required by law
- Staff training and internal compliance procedures aligned with current regulatory guidance
KYC Verification Procedures
Prior to processing withdrawals, and at any point the operator deems verification necessary, players are required to complete a Know Your Customer (KYC) verification process. The purpose of this process is to confirm the identity of the player, verify the source of funds, and ensure the integrity of the player’s account.
Players may be required to provide one or more of the following documents:
- A valid government-issued photo identification document (such as a passport or national identity card)
- Proof of residential address issued within the preceding three months (such as a utility bill or bank statement)
- Proof of ownership of the payment method used to fund the account
- Documentation evidencing the source of funds or source of wealth, where required by the operator’s risk assessment
Failure to provide satisfactory documentation may result in the suspension of withdrawal privileges or the restriction or closure of the account. The operator’s KYC obligations take precedence over any player convenience considerations.
5. Data Protection and Privacy
The operator collects and processes personal data in accordance with its Privacy Policy, which is available on the website. Personal data is collected for the purposes of account administration, regulatory compliance, fraud prevention, and the delivery of services.
Key data protection principles observed by the operator include:
- Lawfulness and purpose limitation: Personal data is collected only for specified, explicit, and legitimate purposes and is not processed in a manner incompatible with those purposes.
- Data minimisation: Only the personal data necessary for the stated purposes is collected and retained.
- Storage limitation: Personal data is retained only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law.
- Security measures: The operator implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction, including SSL/TLS encryption for data in transit.
- Third-party sharing: Personal data is not sold to third parties. Data may be shared with service providers, payment processors, and regulatory authorities strictly on a need-to-know basis and subject to appropriate data processing agreements.
Players wishing to exercise their rights with respect to their personal data, including the right to access, rectification, or erasure where applicable, may submit a written request to the operator’s designated data contact as set out in the Privacy Policy.
6. Responsible Gambling
The operator is committed to promoting responsible gambling and to minimising the risk of gambling-related harm. The following tools and measures are made available to all registered players:
Player-Controlled Limits
- Deposit limits: Players may set daily, weekly, or monthly limits on the amount they deposit into their account.
- Loss limits: Players may set limits on the maximum amount they are willing to lose over a defined period.
- Wagering limits: Players may restrict the total amount wagered during a specified timeframe.
- Session time limits: Players may restrict the duration of individual gambling sessions.
- Reality checks: Players may enable on-screen notifications at regular intervals as a reminder of time spent gambling.
Self-Exclusion and Account Cooling-Off
Players who wish to take a temporary break from gambling may apply a cooling-off period during which account access will be restricted. Players who require a longer or permanent break may apply for self-exclusion, which will result in the suspension of the account for the duration requested. Reactivation of a self-excluded account is subject to a minimum cooling-off period and identity re-verification.
Access to Support
Players seeking assistance with gambling-related concerns are encouraged to contact the following support organisations:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline (New Zealand): 0800 654 655
- Gamblers Anonymous New Zealand: www.gamblersanonymous.org.nz
These services are independent of the operator and are available free of charge.
7. Dispute Resolution
Internal Complaints Procedure
In the first instance, any complaint or dispute should be directed to the operator’s customer support team via the contact channels available on the website. The operator undertakes to acknowledge complaints promptly and to provide a substantive response within a reasonable timeframe. Players are encouraged to set out their complaint in writing with full supporting details in order to facilitate efficient resolution.
Escalation to the Regulator
In the event that a complaint is not resolved to the player’s satisfaction through the internal complaints procedure, the player may escalate the matter to the Curaçao Gaming Control Board. The GCB has jurisdiction to receive and consider complaints relating to licensed operators and may investigate matters falling within its regulatory remit.
Contact information for the Curaçao Gaming Control Board is available at: www.gaming-curacao.com
Alternative Dispute Resolution
Where available and applicable, the operator may offer or participate in alternative dispute resolution (ADR) processes facilitated by an independent third party. Details of any applicable ADR mechanisms will be provided to players upon request or as part of the complaint escalation process.
8. Regulatory Compliance Statement
Dama N.V. and its authorised agents are committed to operating BluffBet Casino in full compliance with the conditions of its gaming licence and all applicable laws and regulations. The operator cooperates with regulatory inquiries and audits as required and maintains internal policies and procedures directed at ensuring ongoing compliance.
This Licence Information page is reviewed periodically and updated as necessary to reflect any changes to the operator’s regulatory status, licensing arrangements, or applicable legal requirements. Players are encouraged to review this page from time to time to remain informed of current licensing details.
For any enquiries relating to the information set out on this page, players may contact the operator’s compliance team through the support channels available on the website.